The so talked about and little applied Process Management, can help the performance of organizations in different stages of their development, although the number of companies that apply this method has evolved, there is still a lack of understanding and the proper use of its benefits for generation competitive advantages.
The objective of this text is to explain in a simple way some concepts of Process Management in its determined phases.
Process Management is nothing more than a way to manage routine activities.
The deals happen, because the market exists and in it we have several companies from different segments and ranges. Let's see:
In the drawing above, it is clear that the market comes first and that companies receive inputs that can be information or raw materials and these are transformed, after the transformation, services or products are delivered to the end customer who expects quality.
For this entire macroprocess to take place properly, continuous monitoring of all stages and effective Management of Transformation Processes is necessary.
It is necessary that the company has established its vision of the future and that it knows the processes that really add value, that is, those that make the organization's business (core business), and then that these main processes are fully aligned with the organizational strategies, because it is very important to emphasize that the processes are responsible for the execution of the strategy.
In the transformation stage, the application of Process Management would be ideal:
Mapping: It is the collection of data and information about the processes. It is important to conduct interviews with everyone involved in the process.
Modeling: It is the design of the process flow, which can be done in different notations and tools.
Opportunity for improvement: Analysis and verification of bottlenecks for the application of significant improvements is allowed through the previous steps.
Implementation / standardization: It is time to put everything on paper, describe how the process should be carried out. Standardization is very important, as any employee with the skills required for the activity will be able to exercise the process. POP (Standard Operating Procedure) is a model widely used by organizations for standardization.
Monitoring: After all applications, it is necessary to monitor and monitor the performance of the process and this can be done through the identification of process performance indicators to measure the achievement of the expected results.
It is observed that there are 5 simple steps, but they deserve monitoring and commitment from all involved. This management must be deployed throughout the organization, as it is the people who execute the processes, being the main responsible for the results achieved.
Process Management is not just mapping and modeling, the other steps mentioned above are fundamental for obtaining competitive advantages.
We can conclude the real importance of Management by Processes: Everything that is carried out must be well known and understood by all, because that way a better performance will always be possible. Better performances are the guarantee of good results.
Understand more and apply Process Management now.
Below are some advantages when applying Process Management:
- Ease and agility in the execution of processes
- Implementation of improvements
- Reach corporate vision
- Quality products and services
Collaboration: Lais Massaia