Based on a thorough diagnosis of strategy and routine, our team of specialists in sales and business processes is able to propose strategies and sales tactics to improve the competitive position of your business, structuring a set of actions capable of modifying the current direction, create ideal conditions to increase the level of sales, increase sales productivity and support the improvement of profitability.
Our solutions in people management and productivity, consolidated with international partnerships, were designed to support you in the challenges of:
Investing in process management is a smart way of ensuring solid results and increasing the organization's competitiveness.
Know the business areas and stages of how we propose to support you:
We help organizations to anticipate and / or react to situations of non-compliance and to improve processes related to governance, risks and compliance (GRC) and associated support information systems.
In conjunction with greater synergy between the business areas, we propose the review of internal controls, the generation of performance indicators and the adequacy of information tools for the development of corporate governance and the assessment of the company's performance.
Based on the know-how accumulated in supporting large and medium-sized organizations in strategic planning and management projects, our team of experts has developed a unique approach.
We promote a strong integration between formulation (P), execution (D), strategy management (C) and revision (A), in 7 (seven) steps, namely:
Our team is always ready to receive any queries or feedback.
Feel free to email us using the form below and we will get back to you as soon as possible.
ETHICS POLICY
The ethical standard of behavior that is expected of all employees, partners and service providers is one that obeys the rules of good customs, good faith and fidelity to the company's values and principles.
In this sense, the values and principles declared by ECR CONSULTORIA must be considered in the practice of day-to-day work, internalized in the actions carried out by the workforce and partners, being shared with service providers, the community and the company's customers.
CONDUCT ORIENTATION: EXTERNAL RELATIONSHIPS
- The relationship with customers, suppliers, competitors, service providers, government agencies, the community, associations, etc., must always be based on legislation, local standards of good customs, clarity, secrecy, respect and promptness.
- Under no circumstances will the employee or partner, even if indirectly, use the name of the company to conduct business for their own benefit or that of third parties.
- ECR Consultoria does not authorize employees and partners from areas other than the Executive Board to enter into contracts for the publication of advertisements or placement in newspapers, magazines, guides, among others.
- It is forbidden to accept personal advantages, gifts or favors, resulting from negotiation processes. In case gifts are sent or something like that, they should be sent to the ECR Board of Directors to carry out sweepstakes at company events.
- No favors or gifts will be offered, directly or indirectly, to the holder, representative or collaborator, relatives or friends of public or private organizations with which the company maintains or intends to maintain relations of any kind, commercial or not, except in the cases of previous item.
- Resources, whether material or not, including from third parties, should not be used to directly or indirectly favor political parties, public office holders or candidates, political committees, public officials and the like.
- The nominations made by professionals occupying public positions and / or who exercise socio-economic influence, must be evaluated within the criteria of Recruitment and Selection already established by the company.
- Communication with and to the press must be conducted by the company's Board of Directors or by a person designated by the same.
- Any research related to data from ECR Consultoria must be sent to the Board of Directors, who will assess the importance and the real need with the response requester.
- Only, with the authorization of the Board, can names and data of the Board be informed in research confirmations or information about it.
CONDUCT ORIENTATION: INTERNAL RELATIONSHIPS
- Associates and employees must comply with the working hours agreed with customers.
- The pin, if available, is personal, non-transferable and mandatory to use. It should be placed in plain view, at chest height, on the left side, demonstrating its "value" for the professional who is using it.
- Fulfill the commitments expressly assumed with zeal, attention and professional competence.
- The company ECR Consultoria does not discriminate against the admission of employees with regard to color, race, sex, religious creed and people with special needs and does not allow its workforce to treat people in the community, customers and suppliers differently. .
- Discipline to the rules, values and guidelines defined by ECR Consultoria, as well as ensuring the faithful compliance with this Conduct Policy, are fundamental attitudes for the workforce and consultancy partners.
- The participation of the workforce and partners in suggesting measures for greater service effectiveness is essential for the continuous improvement of the products and services offered by the company.
- The zeal for order and cleanliness in the workplace, giving maximum care and attention to the service, avoiding accidents and wasting time and material, demonstrate the commitment of the workforce and partners to the ECR Consultoria brand.
- The work of the workforce and partners excels in providing full collaboration to the Company and colleagues, cultivating a team spirit and mutual loyalty in performing the service. This action is directed towards the achievement of organizational objectives and goals with a focus on achieving the vision of the future of ECR Consultoria.- Respect the honor and physical integrity of all the people with whom it maintains contact for reasons of work, abstaining from discuss issues that are not related to it during working hours.
- Bring any irregularities that they become aware of, related to their work or to the Company, to the Management and the Board of Directors.
- Do not engage in any activity that may harm the interests of the service, as well as the use of machines, computers, e-mails, telephones, etc., available in the environment
How to implement Customer Experience Management? In an increasingly competitive environment, companies need to know in depth what drives their consumers to provide them with positive experiences with their brands and products and generate loyalty.
In the last decades, competition has intensified in practically all sectors of the economy, leading to stagnation or the total disappearance of the market, brands and companies previously considered unshakable and icons in their segments, giving rise to new players that emerge with innovations better meet consumer expectations or create new paradigms, leading to obsolescence products and services previously consecrated.
Information flows more and more quickly and technology is available to everyone, and it becomes increasingly difficult to maintain customer loyalty through the offer of good products and services - attributes that are increasingly considered an obligation and no longer a factor of differentiation.
Ram Charan, another leading author on the subject, in one of his books asks how to close the gap between the promised results and those achieved.
Successful achievements resulted from the practice focused on execution: uniting people, strategy and operations? Is leading these processes the real job of management? not just formulate a vision?
This video published on the FranklinCoveyVideos Channel, properly presents the theme Execution and the 4 disciplines said, by this, as essential in difficult environments.
The ECR team translated the video and presented it as a way to contextualize the routine as a major barrier to the execution of the strategies.
Watch it!
