The first step of a consultancy, after settling the contractual issues with the client organization, is to carry out a business, macro (of the management model) or micro (of a process or management area) diagnosis. This should be the first incision with the consultant's scalpel in the company's skin.

Its objective is, in the first place, to address the most apparent problems of the organization and to provide possible solutions to them.

Secondly, it will be a discussion piece with the company for the preparation of the scope of the work, foreseeing the priorities to be attacked now.