| ECR Consultoria e Treinamento Empresarial

Methods-Time Measurement (MTM)

Read more about Methods-Time Measurement (MTM)

Why should you care

Greater production in less time: this is a constant pursuit that every industry carries out, aiming at increasing productivity.

With real time and movement data, you and your team can make more assertive decisions and no longer rely on intuition when trying to solve a problem. It also has technical support to invest in new technologies, after all, there are data that prove that there is a bottleneck in the operation.

The adoption of the technique goes beyond improving the competitiveness of the process or product, because behind all activity is your team, that is, measuring execution times is also a way of evaluating performance and even defining a system of bonuses and goals fair.

90%

(%) of the companies that adopt the chrono analysis in a systematic way, obtain gains between 5% and 10% in the cost of their products.

How our methodology for defining times and methods (chrono analysis) can help you

We know that the production process is characterized by the transformation of raw materials and information, the so-called inputs, which through machines and equipment plus labor generate various products and services called outputs.

These inputs are required through production orders in the push system methods (push) where production is generated by demands plus quantities demanded by the customer plus the quantity for storage in stock, or pull system (pull) where production has an order coming in of production control the specific quantities for their production.

Our methodology helps you to solve what theoretically seems simple, but in practice it is not. Properly define the times, costs and economical production batches to meet the needs of demand and cost calculation, maintaining stability or generating savings in the final cost of the batch produced.

How it works

Through visual registration and documentation of the production process, by product we adopt technology that allows us to determine the time and cost of each product, in order to allow precise actions to increase the level of productivity and maximize operating results.

With the use of an interactive and easy-to-use tool, which can be put into practice in a short time, we can support you to:

Carry out a chronological analysis of production times and cycles (Lead time);
Define the direct and indirect costs of each product;
Develop product data sheets;
Define the appropriate Economic Lot to optimize the use of assets;
Perform the correct allocation and use of production resources, eliminating waste;

Implement Lean Manufacturing

Read more about Implement Lean Manufacturing

Why should you care

Business competitiveness, which is increasingly greater and endowed with more technological, technical and human resources, brings with it great responsibilities to those who wish to remain competitive.

The survival of your organization is the great challenge of today. It requires productivity, high quality of management, the work environment, inputs and everyone involved in the production system.

Given this scenario, it is essential to invest in techniques and tools that allow greater effectiveness of strategies and alternatives for controlling and solving problems, so that they are perceived in time and do not bring disastrous consequences for the organization.

Any lack of business efficiency generates waste that results in financial waste and obviously a drop in total quality. You must seek to produce more, with better quality and less resources.

95%

(%) of the companies that implement lean manufacturing obtain gains higher than the project's expectation, such as: reduction of processing time by 30%, reduction of the level of inventories by 40%, ...

How our Lean Manufacturing implementation methodology can help you

To improve the performance of your industry, it is necessary to dedicate a careful look to each stage of your production process.

Lean manufacturing, also known as lean manufacturing or the toyota production system, is an operations management philosophy focused on reducing waste, improving quality and operating efficiency.

Our methodology begins with a comprehensive diagnosis that recognizes the current status of operational processes and points out the main bottlenecks and waste in the operation of your business.

After the diagnosis, through the Lean tools, the problems will be thoroughly analyzed, resulting in solutions focused on the optimization of processes and the implementation of more efficient execution patterns, with less costs and more quality.

How it works

Based on the diagnosis, we prepare your project team and other collaborators to participate in the implementation of lean techniques and tools, carrying out a complete mapping of your industry's present and future needs, which includes the definition of product families, conditions- target, and conducting kaizen projects, in 5 major stages:

Implementation strategy
Setting up the teams, establishing indicators and defining the project strategy.
Change Awareness and Management
Structured planning of the involvement of professionals for the institutionalization and internalization of change.
Value Stream Mapping
Identification of waste in the value stream and the design of a lean future state.
Improvement Project Implementation, with Kaizen
Implement the improvements with the involvement of the people who are part of the processes.
Monitoring of Results and Sustainability
Monitor the results to ensure the sustainability of the improvements implemented.

aiming at the implantation of the culture of continuous improvement in the company.

Develop the Supply Chain

Read more about Develop the Supply Chain

Why should you care

Building a supply chain that operates in real time with suppliers, partners and customers is a highly complex proposition that needs a unique combination of consulting, technology and service skills.

The supply chain defines not only the ability of your business to deliver products at the right time and quantity, but it directly interferes with competitiveness and profitability, in the relationship with customers and in your ability to develop a real competitive advantage.

Strategies to increase the competitiveness and sustainability of the entire supply chain must be on the agenda of a large organization, and the best way to execute this strategy and develop local suppliers of materials and services, enabling them to be part of an effective chain. integrated.

97%

(%) of the large companies that already implement programs of this type, increased the competitiveness of their products, reducing problems with quality in receipt, delivery times, increased productivity and jobs.

How our supply chain development methodology can help you

Helping your organization's partners to improve management processes, evolve their managerial performance in terms of delivery, reliability, innovation, cost, quality and service in order to ensure long life and build muscle is the objective of our Development Program. Suppliers.

The implementation of this program with its main suppliers is an excellent strategy if you are looking to improve the management of supplies and ensure innovative actions that allow, for example, to reduce costs and oxygenate growth.

Our supply chain development program allows for the expansion of the value chain concept, integrating the main suppliers into a shared management model, with development goals and monitoring the evolution of each company, throughout the project through indicators of result.

How it works

We propose the development and balance of the supply chain through the implementation of our Supplier Development Program, which aims to increase the competitiveness and sustainability of the entire chain, enabling each of its participating suppliers to measure business results through indicators .

As a final result, you will obtain the improvement of criteria such as time, flexibility, innovation, cost, quality and service.

The implementation of the program has the following steps:

Defining the program and partnership objectives
Definition of suppliers and presentation of the program
Application of the management maturity diagnosis in each supplier
Presentation of the development plan
Implementation of the development plan
Monitoring of performance and certification indicators

Conduct Market Research

Read more about Conduct Market Research

Why should you care

Every new idea, whether related to a business, product or service, carries with it great opportunities, but also risks. Not always the internal perception, however better and better prepared the human resources involved in the conception, are aligned with the desires, expectations or needs of customers and consumers.

Studying and understanding the niches of your current or future market, positioning your offer to meet existing demand is a strategic process for the marketing and sales area.

The identification, analysis and understanding of the operating market (geographic, demographic, socio-economic, degree of use and / or other applicable aspects) of your organization are a crucial step for the success of the offer of products and services.

The evaluation of the performance of the competition in the target markets helps to identify possible gaps and opportunities to generate competitive advantage that allow a better commercial performance of your business.

90%

(%) of the companies that started to carry out market studies affirm that the rates of success and return on investment increased significantly, after the adoption of this practice.

How our market research methodology can help you

The market study consists of in-depth research on a specific market in which a business is or intends to enter, and seeks through the analysis of several variables, such as: competitors, target audience, suppliers, prices, product characteristics, etc. define the best path.

It is essential for those who are starting out or for those who want to diversify their activities.

Our methodology starts from the understanding of the business objectives, the expected results and brings a deep understanding of the different regions of the country about the analysis of the public, market and markets, trends, competition and other variables that may make up the scenario.

Each study is carried out on demand and confidentiality, involving a multidisciplinary team to present, with facts and data, how a new idea can be introduced in a given market, reducing the natural risk involved in these processes to the maximum.

How it works

Through the experience of a multidisciplinary team with experience in market analysis and monitoring, we support you to study and understand niches in your current market or that you want to enter, facilitating the positioning of your offer.

Studies may have support in the following challenges:

Defining a Market's Consumption Potential
Analyze Risks and Vulnerabilities in Product Launch
Analyze Risks and Vulnerabilities in New Businesses
Studying a specific market or market segments
Define consumption potential of specific products and services
Conduct Geolocation Study of Potential Customers

Customer Journey Map

Read more about Customer Journey Map

Why should you care

Global organizations are reshaping themselves to serve a dynamic and demanding market - and that means reinventing themselves to operate in an increasingly flexible and adaptable way.

Power is increasingly in the hands of consumers. We live in the market of experience, of experimentation in which millenials are already responsible for 46% of purchase decisions.

Every customer wants more than a product, he wants an experience. And the best way to offer this is through customer experience management, that is, Customer Experience Management (CXM).

A consumer-focused organization has a competitive advantage because it delivers what the customer wants, not what the company wants.

89%

(%) of customers stop doing business with a company after experiencing a bad experience.

How our customer experience journey mapping methodology can help you

The mapping of the customer experience journey is a process that establishes the understanding of the entire process that a customer goes through during his relationship with the company, contemplating both the actions that touch and those that do not directly touch the company, with a focus in transforming your experience.

It reveals details and uncovers the roots of problems that traditional research and methods do not point out, and is indicated for those looking to boost sales and customer relationships.

Our methodology was developed to understand the reality of your business. Throughout the project we capture the experience of your real customers and support plans to improve the relationship and allow you to:

Recognize how and when customers interact with the company
Knowing the ecosystem and the influencing agents of customer decisions
Create the experience you want the customer to have
Understand how the customer feels and what he thinks along his journey
Influence the customer experience at key moments
Study the customer and deliver an experience that generates value and loyalty
Identify process improvement opportunities to transform the customer experience
Optimize customer touch points
Make processes transform along with changes in the customer

How it works

Our methodology for mapping the Customer Experience Journey works on the construction of the customer journey map, with the objective of graphically representing the direct and indirect interactions between the customer and the company and facilitating the identification of contact points and pain points.

We adopted tools and technologies to support a process with its own methodology, in the following steps:

Expedition to understand the context
Definition of the Experience Journey
Experience Mapping
Action Plans for Improving the Experience
Experience Monitoring

(re)Design Sales & Channel Management

Read more about (re)Design Sales & Channel Management

Why should you care

Organizations are remodeling themselves to serve a dynamic and demanding market - and that means reinventing themselves to operate in an increasingly flexible and adaptable way.

Markets are being redesigned and new technologies are breaking territorial boundaries. The result is that organizations face an increasing challenge to distribute their products and services.

Occupying the market, relating to customers, maintaining good control over sales channels without overloading the cost and margin structure of products is a critical mission for the sector that is seen by many as the soul and heart of every business.

70%

(%) of the companies in the country claim to have as a priority strategy the redesign of the area and sales teams, seeking greater integration between the online and offline world.

How our area and sales team redesign methodology can help you

It is very common when drawing up new growth plans that you come to the conclusion that the sales potential is significantly greater than the current results, and understand that a robust change in your strategy and business structure is essential for new results to be achieved.

Our methodology for redesigning the area and the sales team has precisely this objective, to help in the assembly, restructuring and modernization of sales teams and processes.

Supporting you to first identify the main opportunities that can lead your business to perform better in sales, diagnosing not only salespeople and some numbers, but the entire sales operation and administration.

How it works

Starting with the diagnosis that understands the vision of the leaders of the commercial area, and also the mapping of the sales team profile and understanding of sales policies, guidelines and processes, our methodology to (re) design the area and sales teams can help you The:

(re) Design and expand sales channels
(re) Designing and structuring the sales force
Map the team profile to match competencies to the appropriate positions
Accurately select new employees for the sales team
Scale the sales force and territories
Automate processes to facilitate routine sales force

Customer Satisfaction Survey

Read more about Customer Satisfaction Survey

Why should you care

Global organizations are reshaping themselves to serve a dynamic and demanding market - and that means reinventing themselves to operate in an increasingly flexible and adaptable way.

Conducting customer satisfaction surveys is a business practice that offers at least two major advantages for companies: they establish a channel of dialogue with customers, who start to feel more considered and contemplated; and the company gains more chances of getting its products and services right, meeting the real demands of its customers.

In both, the company will have the possibility to become more flexible and adaptable, by monitoring in real time what the customer thinks and expects from the company, by reducing planning errors to drive process improvement.

90%

(%) of the companies that continuously monitor customer satisfaction, have a higher level of loyalty and profit per customer than their competitors.

How our customer satisfaction survey methodology can help you

Have you ever imagined being able to measure, analyze and improve the management of your business based on the satisfaction of your customers, considering the result of each transaction or sale?

The evaluation of customer satisfaction aims to identify the critical points to be observed in the customer's contact with products and services, measure their perception of the organization and identify opportunities for improvement, increasing satisfaction.

We adopted the Net Promoter® Score (NPS®) as a methodology for measuring customer satisfaction. NPS is one of the most common customer experience metrics used by companies worldwide.

The technological platform we use is simple, flexible and powerful to engage your customers and allows you to gain insights for specific actions, from:

Targeting customers by loyalty
Identification of dissatisfied customers and prone to cancellation
Comparison with industry and competition scores
Identification of the determinants of customer loyalty
Monitoring improvements in products, services and throughout the customer journey

How it works

Our work supports you to assess the satisfaction of each client, from the planning stage of the research methodology, through the collection and analysis of results.

Together, we have defined the most effective channels for receiving feedback and handling any complaints, using interactive and easy-to-use tools that can be put into practice in a short period of time.

You will be able to continuously collect feedback from each customer through:

Email
Service robots and messaging apps;
Text or SMS;
Cell;
Native apps;
Offline surveys
And much more

Value Chain Analysis and Design

Read more about Value Chain Analysis and Design

Why should you care

Global organizations are reshaping themselves to serve a dynamic and demanding market - and that means reinventing themselves to operate in an increasingly flexible and adaptable way.

An organization's operation can be defined as a Value Chain, that is, the way in which it organizes its primary, support and management processes so that people can produce and deliver value to customers.

By decomposing an organization in its activities of strategic relevance, it becomes possible to analyze not only cost behavior and existing sources as well as potentials for differentiation in each business process, but also how it is possible to be more flexible and adapt market transformations more easily.

60%

(%) of the companies do not have domain of the value chain and will have difficulties to insert projects of digital transformation and innovation.

How our value chain analysis and design methodology can help you

Every business transforms materials or information into products or services. This happens through a sequence of activities carried out within the organization, which progressively adds value to the product or service, resulting in something desirable for customers.

Our methodology for analyzing and designing the value chain, consists of building a map that identifies the processes of each area of your business, as well as their relationships and their contribution to meeting the company's strategic objectives.

This knowledge is essential for you to identify situations of duplicity or even lack of processes (gaps), and allows you to assess which processes are most critical and need improvement and optimization projects, bringing real benefits to the entire value chain.

How it works

Value Chain Analysis and Design projects begin with an understanding of the business and the identification of the organization's strategic objectives.

Based on this information, a survey of the organizational structure and reference frameworks for the business segment is initiated.

We run a series of workshops with the business areas to develop the Value Chain and its macro-processes.

From the revised and approved value chain, the survey of the business processes and sub-processes of each macro-process begins.

Once the process map has been established, together with your team, we carry out an assessment of gaps, duplications, disconnections and breaks that point out the critical processes for change with a focus on achieving the strategic objectives of your business.

Business Process Standardization (BPS)

Read more about Business Process Standardization (BPS)

Why should you care

Global organizations are reshaping themselves to serve a dynamic and demanding market - and that means reinventing themselves to operate in an increasingly flexible and adaptable way.

In order for this remodeling to take shape and space, business processes must in no way be poorly structured, as this way all the efficiency and effectiveness of the company are put in check.

The damages to the business, when the processes are not well adjusted, give innumerable, such as disorganization, drop in productivity, demotivation of employees, repetition of tasks and the consequent loss of time and money.

Mapping and modeling processes is certainly the first and perhaps one of the most important steps in quality management.

75%

(%) of national companies do not have mapped processes or have critical flaws in the methodology and way of addressing this issue.

How our process mapping and analysis methodology can help you

In today's competitive scenario, it is known that every company needs to know its processes, list and control business rules, indicate those responsible for the activities, measure how they work through performance indicators and study alternative ways for these processes to be executed, with quality, using the best market practices.

Our methodology gives you the repeated experience in analyzing, mapping and modeling business processes, using BPMn, allowing difficulties with standardization, documentation, training and mastery of information that were previously only in people's heads or in the 'notebook'.

In addition, mapping and modeling allows for organized growth, reduces risks and increases competitiveness.

How it works

Through techniques, tools and technologies, we formalize and document activities and processes, reducing the learning curve for new employees, job rotation and the evolution of professionals to new organizational levels.

The decision to choose this course of action is ideal if you want to:

Identify process flow, activities and tasks;
Standardize routines, procedures and guidelines of the organization, improving productivity and quality;
Prepare your organization for a normative certification (ISO9001, ISO14001, etc.);
Understand the activities and tasks of a specific employee, position and / or function;
Know or recognize bottlenecks in process flows;
Increase the perception of quality by customers (internal and external);
Reorganize the Organizational Structure and Strategic Planning;
Improve the entire production chain (internal and external);
Improve Productivity through standardization;
Evaluate individual performance of people based on the quality of deliveries;
Implement performance management through Indicators;

Business Process Redesign (BPR)

Read more about Business Process Redesign (BPR)

Why should you care

The most efficient organizations understand that they deliver value to the customer through the execution of their business processes, and that their results are closely linked to their performance.

In modern times, modernizing, or better reviewing processes, consists of a profound rethink to promote the radical restructuring of a process, capable of causing significant improvements in performance indicators, in terms of cost, quality, service, and speed.

Although it seems distant for some companies, understand this action through its common principle: the minimization of “garbage”, through the elimination of obsolete activities, the consolidation of similar activities, and the simplification of procedures.

85%

(%) of national companies do not have a team dedicated to the redesign of processes and will have difficulties in inserting themselves in the environment of digital transformation and industry 4.0.

How our process redesign methodology can help you

The most efficient organizations understand that they deliver value to the customer through the execution of their business processes, and that their results are closely linked to their performance.

Our process redesign methodology collects and analyzes information for a process diagnosis and proposes a new vision in line with your business strategy.

Acting on each of the redesign principles, such as: organize the functions and positions involved in the process around the results and not the tasks performed; transfer process activities to those who use their results; and integrate information processing and production activities, among many others, we enhance the value of each process.

How it works

The delivery of process redesign services considers that previous steps are ripe to be able, through activities of monitoring, analysis and use of quality tools:

Conduct an assessment of the current status of the process, investigating the aspects that need to be analyzed according to the desired performance goals and identifying the improvements that will lead to the expected results.
Propose a new design for the business process according to the strategic objectives of the client, generating a new version of the process with effective efficiency gains, elimination of activities that do not add value, optimization of costs and resources and improvement of quality.
Plan actions for the implementation and monitoring of the new process vision.

As a result, the following are delivered:

Documentation of the Process Analysis with the problems and opportunities for improvement found;
Future Vision of the Process with the improvements approved by those responsible for the process;
Improvement Deployment Packages with the improvement agenda organized according to their priority;
Action Plan for the Implementation of Packages with the necessary actions to implement the future vision of the process;

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